---
title: "Contact"
canonical_url: https://torwache.com/contact/
md_url: https://torwache.com/contact/index.md
---
[← Back to torwache](https://torwache.com/)

Contact and support

# Contact

Write to [hello@torwache.com](mailto:hello@torwache.com) when a question needs a private reply from the company responsible for torwache. Use [privacy@torwache.com](mailto:privacy@torwache.com) for privacy requests. Messages are handled by iconic.one GmbH in Berlin, Germany. There is no outsourced support desk and no user account to look up.

## Bug reports and feature requests

Reproducible bugs and public feature discussions belong in the [GitHub issue tracker](https://github.com/alexgutjahr/torwache/issues). Include the torwache version, Chrome version, operating system, the steps that caused the problem, and what you expected to happen. Before opening a new report, check whether an existing issue already covers it. Do not paste private browsing information, credentials, or personal data into a public issue.

## Security-sensitive reports

Send suspected vulnerabilities to [security@torwache.com](mailto:security@torwache.com) rather than publishing exploit details in the issue tracker. Describe the affected version, the impact, and the smallest reliable way to reproduce the problem. Avoid sending real credentials or unrelated browsing data. Receipt can be acknowledged, but torwache is free software and does not offer a contractual response or remediation time.

## Before writing

The [guides](https://torwache.com/guides/) cover installation, permissions, local storage, and blocker selection. The [privacy policy](https://torwache.com/privacy/) explains which information the extension and website handle. The [source repository](https://github.com/alexgutjahr/torwache) contains the licence, release history, tests, and implementation. torwache has no account recovery, billing, or subscription support because it has no accounts, billing, or subscriptions.